Privacy Policy

The Company will comply with the relevant laws and regulations of each country regarding the protection of personal information.

The Company will use personal information only within the scope of the purposes of use when obtaining the personal information and only within the extent necessary for performing its operations.

When obtaining personal information, the Company will clearly state the purpose of use and will obtain such personal information upon obtaining the consent of our individual customers, our trading partners, or our shareholders (collectively, the “Individual”).

Except as permitted by laws and regulations, the Company will not provide personal information which it has collected to third parties without obtaining the consent of the Individual.

The Company will take necessary and appropriate security control measures including measures for the prevention of unauthorized access to, divulgence of, or loss or damage of personal information.

If an Individual requests disclosure, correction, or the like of his or her personal information or makes inquiries, the Company will make efforts to handle such requests or inquiries as promptly as practicable in accordance with laws and regulations.

The Company will process (meaning any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means; this operation means acts such as collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment, combination, restriction, erasure or destruction. The same applies below.) personal data of its Customers such as those prescribed below.

• Information provided by a Customer in written form or through interviews or the like (such as name, age, gender, date of birth, nationality, place of birth, academic record, employment history, years of service, hobbies, preferences for luxury grocery items, food and beverages, the name of your current employer, department, title, company address, company phone number, company FAX number, company e-mail address, personal phone number, personal FAX number, and personal e-mail address).
• Information for accurately responding to a Customer’s requests regarding dietary restrictions due to allergies, medical conditions, and religion when the Customer visits the Company (such as medical history, information concerning allergies, and religion).
• Information obtained through cookies when a Customer visits the website (such as log files, IP addresses, and browsing history).
• Information provided by a Customer by using the e-mail form on the contact us page of the Company through an internet browser (such as name, nationality, affiliation, e-mail address, and the content entered on the e-mail form).

The provision of your personal data may be mandatory for various reasons, such as being a statutory or contractual requirement, or a requirement necessary when entering into a contract. If such personal data which must be provided is not provided,the Company may not be able to provide goods or services to or otherwise respond to the requests of the Customer.

Company will also ensure the accuracy of the personal data and take necessary security measures pursuant to its internal rules.

The Company will process Customers’ personal data as a data controller. The Company will determine a person responsible for the control of data pursuant to the internal rules of the Company. The The Company will process the personal data of our individual customers based on the legal basis below in order to carry out the purposes listed below. For details regarding the balancing test where the legal basis for processing is for legitimate interests, please inquire with us as set out in the contact information prescribed in 13. below.

(1)To provide technical information regarding the use of the Company’s products: Performance of contractual obligations

(2)To collect and analyze information for the purpose of developing new products and enhancing services, and for marketing activities such as questionnaires: Legitimate interests

(3)To respond to inquiries or complaints concerning the Company’s products: Performance of contractual obligations when responding to a purchaser or prospective purchaser of the product; Legitimate interests in other cases

(4)For management of risks and to comply with laws and regulations: Compliance with legal obligations in the case of Union or Member State law of EU or U.K. law; Legitimate interests in other cases

(5)To ensure the security of and manage access to the facilities, systems, or website of the Company: Legitimate interests

(6)To improve and enhance the convenience of the Company’s website through analysis of browsing history and the like of the users: Legitimate interests (Consent when using cookies which are not strictly necessary)

(7)To conduct other operations incidental to the foregoing: the legal basis for processing of the items above will apply mutatis mutandis

The Company will process the personal data of officers and employees of our corporate customers in order to carry out the purposes listed below.

(1)To conduct business negotiations, to communicate for business purposes, and to provide information regarding the Company’s products and services: Performance of contractual obligations

(2)To prepare for interviews, informal conversations involving meals, or the like with the officers and employees of your company: Legitimate interests

(3)For management of risks and to comply with laws and regulations: Compliance with legal obligations in the case of Union or Member State law of EU or U.K. law; Legitimate interests in other cases

(4)To ensure the security of and manage access to the facilities, systems, or website of the Company: Legitimate interests

(5)To improve and enhance the convenience of the Company’s website through analysis of browsing history and the like of the users: Legitimate interests (Consent when using cookies which are not strictly necessary)

(6)To conduct other operations incidental to the foregoing: the legal basis for processing of the items above will apply mutatis mutandis

When the Company processes Customers’ personal data for purposes other than those prescribed above, the Company will notify the new purpose of use and other matters necessary under the law to Customers prior to such processing.

The Company will conduct processing of special categories of personal data of Customers based on the explicit consent of the Customer.

The Company may, as necessary, jointly use with each domestic company of the Company group the name, address, telephone number, e-mail address, affiliation, department name, and details of Customer inquiries among personal data obtained by the Company. The purposes of use of a joint user are the same as the purposes of use stated in “4” above. The Company is responsible for controlling those personal data.

Group companies list page

Company information page (with its address and representative)

For the purposes stated in “4” above, the Company may share a Customer’s personal data with contractors to whom the Company delegates the creation and management of its website, in order to improve and enhance the convenience of the website.

The Company may transmit a Customer’s personal data to Japan and the U.S. outside the EEA and the U.K. in relation to sharing personal data within the scope of “5.”
With regard to transmission of personal data to Japan, the Company will base such transmission on adequacy decision, and with regard to transmission of personal data to the U.S., the Company will execute standard contractual clauses (SCC) in accordance with Article 46, Paragraph 2, item (c) and Paragraph 5 of the GDPR. If you would like detailed information on those protective measures, please contact us as set out below.

The Company will retain a Customer’s personal data as long as it is necessary in order to achieve the purposes stated above, but will promptly erase them if it is no longer necessary. In order to determine an appropriate storage period for personal data, the Company will take into consideration the quantity, nature, and sensitivity of the personal data, the risk of potential damage from unauthorized use or disclosure of the personal data, the purposes for which the Company will process the personal data, and whether those purposes can be achieved by other means, as well as the applicable legal requirements.

Pursuant to the Basic Policy on the Protection of Personal Data and the internal rules on the protection of personal data, the Company will take measures for preventing unauthorized access to, or the leakage, loss, or damage of, personal data, as well as other necessary and appropriate security control measures.

Under certain conditions prescribed by the Personal Information Protection Act, a Customer has the following rights to their retained personal data that the Company holds.

(1)Notification of purposes of use

(2)Disclosure

(3)Correction, addition, or deletion in regard to the contents

(4)Suspension of use

(5)Disclosure of a record on a third-party provision

(6)Suspension of third-party provision

Under certain conditions prescribed by the GDPR, a Customer also has the following rights to its personal data that the Company holds.

• Obtainment of information relating to data processing: A Customer has the right to obtain from the Company all necessary information on its data processing activities related to the Customer (Articles 13 and 14 of the GDPR).
• Access to personal data: A Customer has the right to obtain from the Company a confirmation as to whether or not personal data concerning them are being processed, and, where that is the case, access to the personal data and the certain relevant information (Article 15 of the GDPR).
• Rectification or erasure of personal data: A Customer has the right to obtain from the Company without undue delay the rectification of inaccurate personal data concerning them and has the right to have incomplete personal data completed by the Company (Article 16 of the GDPR). In addition, if certain conditions are met, a Customer has the right to obtain from the Company the erasure of personal data concerning them without undue delay (Article 17 of the GDPR).
• Restrictions on processing of personal data: If certain conditions are met, a Customer has the right to obtain from the Company restriction of processing of personal data concerning them (Article 18 of the GDPR).
• Objection to processing of personal data: If certain conditions are met, a Customer has the right to object to processing of personal data concerning them (Article 21 of the GDPR).
• Data portability of personal data: If certain conditions are met, a Customer has the right to receive the personal data concerning them in a structured, commonly used and machine-readable format and has the right to transmit those data to another controller without hindrance from the Company (Article 20 of the GDPR).
• Right to withdraw consent: A Customer has the right to withdraw their consent at any time by means separately designated when the Company obtains their consent. However, the Customer’s withdrawal of consent shall not affect the lawfulness of processing conducted based on consent before its withdrawal.

If you wish to exercise these rights, please contact us as set out below.

A Customer also has the right not to be subject to automated decision-making, including profiling, but the Company is not engaged in such processing.

In addition, a Customer may directly file a complaint regarding the processing of their personal data by the Company with the relevant supervisory authorities listed here if the Customer resides in the EEA or with the Information Commissioner's Office if the Customer resides in the U.K.

If you wish to stop receiving information about our products or services and any other marketing materials, please contact us as set out below.

“Cookies” are small text files that are stored on the hard drive or mobile device of a website’s user. Cookies are created by a web server while a user is browsing a website, passed to the user’s computer or mobile device, and stored for future access. Cookies perform functions related to website browsing, and can enhance user convenience on websites by tailoring websites according to user settings and browsing. The Company’s website uses Google Analytics technology to obtain cookie data as a reference for improving services and providing services that are more suited to Customers’ interests and needs. For information on handling of data in Google Analytics by Google, please see here. If you wish to disable this cookie, please disable it in accordance with Google Analytics opt-out browser add-on (https://support.google.com/analytics/answer/181881?hl=ja).

The Company may change or revise this Privacy Policy at any time in order to more effectively protect Customers’ personal data or in accordance with applicable laws and regulations. All such changes and revisions will be notified on this page.

Please contact us as set out below if you have any inquiries or questions, or wish to make a complaint or exercise your rights concerning this Privacy Policy or our processing of personal data.

Revised on November 1, 2022